Privacy Policy House of Kitchen
About Our Privacy Policy
House of Kitchen cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we collect about you and your use of our services with care. We never share your data for commercial purposes with third parties.
This privacy policy applies to the use of the website and the services provided by House of Kitchen. The validity of these terms begins on 08/02/2022. By publishing a new version, all previous versions are invalid. This privacy policy describes which data about you we collect, how this data is used, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you provide to us.
If you have questions about our privacy policy, you can contact our privacy officer. Contact details are provided at the end of our privacy policy.
About Data Processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who can access your data.
Webshop Software
MyOnlineStore
Our webshop is developed with software from MyOnlineStore. Personal data you provide us for our services is shared with this party. MyOnlineStore has access to your data to provide us with (technical) support. They will never use your data for other purposes. MyOnlineStore is obligated under the agreement we have with them to take appropriate security measures. MyOnlineStore uses cookies to collect technical information regarding your use of the software. No personal data is collected or stored.
Web Hosting
Trans IP
We use the web hosting and email services of Trans IP. Trans IP processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of services. These are not personal data. Trans IP has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Trans IP is bound by a confidentiality agreement.
Email and Mailing Lists
Active Campaign
Our website uses Trans IP, a third party that handles the email traffic from our website and the sending of newsletters. All confirmation emails you receive from our website and web forms are sent via the servers of Trans IP. Trans IP will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will find an 'unsubscribe' link. Clicking this will prevent you from receiving any more emails from our website. This may severely reduce the functionality of our website! Your personal data is securely stored by Trans IP. Trans IP uses cookies and other internet technologies to track whether emails are opened and read. Trans IP reserves the right to use your data to further improve their services and share information with third parties for that purpose.
Payment Processors
Mollie
To process (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, and payment details, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to improve their services and, for that purpose, share anonymized data with third parties. All of the above protections regarding the protection of your personal data also apply to parts of Mollie's services where they involve third parties. Mollie does not retain your data longer than permitted by legal retention periods.
Klarna
For processing (part of) the payments in our webshop, we use the Klarna platform. Klarna processes your name, address, and payment details, such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to improve their services and, for that purpose, share anonymized data with third parties. In the case of an application for deferred payment (credit facility), Klarna shares personal data and information about your financial position with credit rating agencies. All of the above protections regarding the protection of your personal data also apply to parts of Klarna's services where they involve third parties. Klarna does not retain your data longer than permitted by legal retention periods.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so we can link the review to your order. WebwinkelKeur also publishes your name on their website.
In some cases, WebwinkelKeur may contact you to request clarification of your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for providing their service. We have granted WebwinkelKeur permission to do so. All the protections mentioned above regarding the protection of your personal data also apply to the parts of WebwinkelKeur's services where third parties are involved.
Trustpilot
We collect reviews via the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide your name, city, and email address. Trustpilot shares this data with us so we can link the review to your order. Trustpilot also publishes your name and city on their website.
In some cases, Trustpilot may contact you to request clarification of your review. If we invite you to leave a review, we share your name and email address with Trustpilot. They use this data solely for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to use third parties for providing their service. We have granted Trustpilot permission to do so. All the protections mentioned above regarding the protection of your personal data also apply to the parts of Trustpilot's services where third parties are involved.
Shipping and Logistics
DHL
When you place an order with us, it is our task to deliver your package to you. We use the services of DHL to handle the deliveries. To do this, we need to share your name, address, and city with DHL. DHL uses this data only for executing the agreement. If DHL engages subcontractors, they will also share your data with these parties.
DPD
When you place an order with us, it is our task to deliver your package to you. We use the services of DPD to handle the deliveries. To do this, we need to share your name, address, and city with DPD. DPD uses this data only for executing the agreement. If DPD engages subcontractors, they will also share your data with these parties.
Invoicing and Accounting
King Software
To maintain our administration and bookkeeping, we use the services of KING software. We share your name, address, city, and order details with them. This data is used to manage sales invoices. Your personal data is securely transmitted and stored. KING software is bound by confidentiality and will treat your data confidentially. KING software does not use your personal data for any other purposes than those described above.
External Sales Channels
Bol.com
We sell (a portion of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order and personal details with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.
General Purpose of Processing
We use your data solely for our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use it to contact you at a later time (other than at your request), we will explicitly ask for your consent. Your data will not be shared with third parties except to fulfill accounting and other administrative obligations. These third parties are all bound by confidentiality agreements based on the contracts between them and us or a legal obligation.
Automatically Collected Data
Data that is automatically collected by our website is processed to improve our services. This data (such as your IP address, web browser, and operating system) is not personal data.
Cooperation with Fiscal and Criminal Investigations
In some cases, House of Kitchen may be legally required to share your data in connection with a fiscal or criminal investigation by authorities. In such cases, we are compelled to share your data, but we will resist this within the limits of the law.
Retention Periods
We retain your data as long as you are a client of ours. This means we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will treat it as a request for deletion. Due to applicable administrative obligations, we must retain invoices with your (personal) data for as long as the legal retention period applies. However, employees will no longer have access to your customer profile and documents related to your assignment.
Your Rights
Under Dutch and European law, you have certain rights regarding the personal data we process on your behalf. Below we explain what these rights are and how you can exercise them. To prevent abuse, we will send copies or extracts of your data only to your email address already known to us. If you would like the data sent to a different email address or by post, we will ask you to verify your identity. We keep a record of processed requests, and in the case of a deletion request, we maintain anonymized data. You will receive copies of data in a machine-readable format.
Right of Access
You always have the right to access the data we process about you or that can be traced back to you. You can submit a request for this to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send you a copy of all the data we hold about you to your known email address, along with a list of the processors who have access to this data.
Right to Rectification
You always have the right to have the data we process about you corrected. You can submit a request for this to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send you a confirmation at your known email address that the data has been updated.
Right to Restriction of Processing
You have the right to limit the processing of your personal data. You can submit a request for this to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send you a confirmation at your known email address that the processing has been limited until you revoke this restriction.
Right to Data Portability
You have the right to have your personal data transferred to another party. You can submit a request for this to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send you copies of all data we process or have processed about you. However, if we do so, it is unlikely that we can continue providing our services because the secure linking of data files cannot be guaranteed.
Right to Object and Other Rights
In some cases, you have the right to object to the processing of your personal data. If you object, we will immediately cease processing the data while we handle your objection. If your objection is justified, we will provide you with copies of your data and then permanently stop processing it. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy officer.
Cookies
Google Analytics
Our website uses cookies from the American company Google as part of the "Analytics" service. We use this service to track and report on how visitors use the website. This processor may be required by law to grant access to this data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and track your movements across the internet. Google uses this information for targeted ads (AdWords) and other Google services.
Cookies from Third Parties
If third-party software solutions use cookies, this will be stated in this privacy policy.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the latest version on this page. If the new privacy policy affects the way we process already collected data, we will inform you by email.
Contact Information
House of Kitchen
Email: support@house-of-kitchen.com
Chamber of Commerce (KVK) number: 89662520
VAT number: NL865060915B01
Contact for privacy matters: support@house-of-kitchen.com
