Complaints House of Kitchen

Warranty

We care about our products and do our best to deliver them to you in top condition. However, it is possible that an order gets damaged during transport or that another issue arises, giving you the right to claim a warranty. Under European law, we are responsible for any lack of conformity that becomes apparent within two years of delivery. Additionally, you may have further rights under Dutch law.

If you discover a defect in the product, or should have reasonably discovered it, you must contact us within a reasonable timeframe. A period of two months is considered reasonable, though under certain circumstances, a longer period may also be acceptable.

Complaints

Sometimes, things may not go as planned. We recommend that you first submit any complaints to us by emailing support@house-of-kitchen.com. If this does not lead to a solution, you have the option to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Since February 15, 2016, consumers in the EU also have the option to file complaints via the ODR platform of the European Commission, which can be accessed at http://ec.europa.eu/odr. If your complaint has not yet been addressed elsewhere, you are free to submit it through the European Union's platform.